This Return & Refund Policy applies to all purchases made from dwarvesmega.us, operated by Z&S LLC, registered in the United States.
Returns Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition as received
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
Certain items may not be eligible for return due to hygiene or safety reasons. Any such exclusions will be clearly mentioned on the product page.
How to Start a Return
To request a return, please contact us at:
Email: support@dwarvesmega.us
Include your order number and reason for return. Our support team will provide return instructions.
Returns sent without prior approval may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- The refund will be processed to your original payment method
- Refunds are usually completed within 5–10 business days, depending on your payment provider
Shipping Costs
- Original shipping charges are non‑refundable
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
Cancellations
Orders can only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.
Contact Information
For any questions regarding returns or refunds, please contact us:
Z&S LLC
Website: https://dwarvesmega.us
Address: 3018 Pecan Point Dr, Sugar Land, Fort Bend County, TX 77478‑4225, United States
Email: support@dwarvesmega.us
Phone: +1 302 359 5805