1. What is DwarvesMega?
DwarvesMega is an online skincare store operated by DEKOTA HOPPE LLC, registered in the United States. We offer skincare products through our website and serve customers within the United States.
2. Where do you ship?
We currently ship orders within the United States only. Shipping availability and delivery times may vary based on location.
3. How long does shipping take?
Orders are processed within 1–3 business days after payment confirmation. Estimated delivery time after dispatch is 5–8 business days depending on location and carrier services.
4. How much does shipping cost?
- Free shipping on orders over $50
- Orders below $50 may include a shipping fee, which is calculated at checkout
5. What payment methods do you accept?
We use PayPal as our secure payment gateway. PayPal supports major debit and credit cards and ensures safe and encrypted transactions.
6. Can I cancel or change my order?
If you need to cancel or modify an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.
7. What is your return and refund policy?
We accept returns within 30 days of the delivery date. Items must be unused, unworn, and in original packaging. For full details please visit our Return and Refund Policy page.
8. How can I contact customer support?
You can contact our support team using the following:
- Email: support@dwarvesmega.us
- Live Chat: Available on website
- Chatbot: Available 24/7
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Time)
9. Are product images and descriptions accurate?
We strive to provide accurate product descriptions and images. However, minor variations in packaging or appearance may occur.
10. Is my personal information safe?
Yes. We take user privacy seriously. Please review our Privacy Policy to understand how your information is collected, used, and protected.
11. Do you offer wholesale or bulk orders?
For wholesale or bulk purchase inquiries, please contact our support team directly via email or live chat for further information.
12. How do I track my order?
Once your order has been shipped, a tracking number will be provided via email. You can use the carrier tracking link to monitor your delivery.
13. What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos. We will resolve the issue as quickly as possible.