1. What is DwarvesMega?
DwarvesMega is an online store operated by Z&S LLC, registered in the United States. We offer products through our website and serve customers within the United States.
2. Where do you ship?
We currently ship orders within the United States only. Shipping availability and delivery times may vary based on location.
3. How long does shipping take?
Order processing times and estimated delivery timelines are outlined in our Shipping Policy. Delivery times may vary depending on location and carrier services.
4. What payment methods do you accept?
We use Stripe as our secure payment gateway. Stripe supports major debit and credit cards and ensures safe and encrypted transactions.
5. Can I cancel or change my order?
If you need to cancel or modify an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may not be possible.
6. What is your return and refund policy?
We offer returns and refunds in accordance with our Return and Refund Policy. Eligibility, timelines, and conditions are clearly explained on that page.
7. How can I contact customer support?
You can contact our support team using the following details:
Email: support@dwarvesmega.us
Phone: +1 302 359 5805
We aim to respond to all inquiries within a reasonable time.
8. Are product images and descriptions accurate?
We strive to provide accurate product descriptions and images. However, minor variations in packaging or appearance may occur.
9. Is my personal information safe?
Yes. We take user privacy seriously. Please review our Privacy Policy to understand how your information is collected, used, and protected.
10. Do you offer wholesale or bulk orders?
For wholesale or bulk purchase inquiries, please contact our support team directly for further information.